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All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Returns & Refunds
Your satisfaction is our first priority. That’s why we’ve made returning items quick and easy. You can indicate your intent to return within 14 days of receiving your product.
You are entitled to a request refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (20 days not including 1-3 day processing)
- you receive the wrong item
- your return item(s) is returned to us in perfect condition, in original packaging and with the labels attached.
You will not be eligible for a refund if:
- for health and hygiene reasons, you have worn underwear or swimwear that you wish to return
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can submit refund requests by sending a message on Contact Us page. You will have to pay for the return postage charges.
After we get back to you by email, please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You’ll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
Your statutory rights are not affected.