For custom items – Club Kit Products
We can’t offer returns on custom products, except in the unlikely case that the products don’t meet our standards – in which case we’ll work with you to get a replacement.
First, give us a call or email us to check that your item qualifies for a return, refund or exchange. If a refund is offered, it will always be given using the original payment method.
We can’t offer returns, refunds or exchanges on custom items unless there’s a fault, and we may ask you for proof or to send us the faulty items before we can confirm details of returns, refunds or exchanges. You have 28 days from receiving your item to contact us about any faults.
Items purchased in the wrong size aren’t considered ‘faulty’ and therefore can’t be returned or exchanged unless the fault was with our ordering, so please check sizes carefully using our charts when ordering.
For Market Items
All orders can be cancelled until they are shipped. If your order has been paid for and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. Excluding Custom Items – Club Kit Products
Returns & Refunds
Your satisfaction is our first priority. That’s why we’ve made returning items quick and easy. You can indicate your intent to return within 14 days of receiving your product. You can submit refund requests by sending a message on Contact Us page.
You are entitled to a request refund or reshipment for ordered products outside of this time if:
you do not receive them within the guaranteed time (20 days not including 1-3 day processing)
you receive the wrong item
You will not be eligible for a refund if:
for health and hygiene reasons, you have worn underwear or swimwear that you wish to return
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
We require that items are returned to us in perfect condition, in original packaging and with the labels attached to complete the returns process and offer a refund or exchange.
After we get back to you by email, please enclose your invoice or returns form, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You’ll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us, and pay for proof of postage.
Your statutory rights are not affected.