customer service

How can we help you today?

Frequently Asked Questions

What if I need to modify my order?

If you’ve already completed your purchase but need to make a change to your address or delivery details, contact us within 12 hours of your purchase so we can help you.

What if my club isn't listed

If your club is not listed at checkout, please select ‘Other – My Club is not on the list’. This will open a text box for you to enter your club’s name. A percentage of your total order purchase amount will then be allocated by us to your club. It’s that simple!

Can I get same day delivery?

Not at the moment, due to the nature of suppliers in Europe, we can’t offer this service. Always remember, you get the best deals at the best prices with the added bonus 10% goes to your nominated club or charity!

How to get a refund?

You can submit refund requests by sending a message on Contact Us page. You will have to pay for the return postage charges. (for details read our Payments section

I lost my password, how to login?

If you go to the login page, click the lost password button and enter your username or email address, you will receive a link to create a new password via email.

What happens with my personal data?

Your data is protected and is secure to shop from My Club Outlet.

Have a look at our Privacy page to find more about how we protect your information